Business automation system for the fastest-growing networking company in London
Backend and frontend development
Telecommunication, Networking
Node.js, React.js, Typescript, AWS, Microservice Architecture, Serverless
2016
United Kingdom
December 2019 — Present
12
Executive summary
An Impressit team works alongside G.Network's new tech department, the fastest-growing networking company in London. We are responsible for the backend and frontend development of business automation solutions based on state-of-the-art technologies. Newly built solutions include a fully automated provisioning system, customer & partner portals, and internal resource management. These solutions represent a significant step towards reducing manual work and increasing client satisfaction.
Client background
G.Network is a next-generation communications service provider rebuilding London's broadband network from the fibre up.
London is a leading 21st-century city, yet its broadband still runs through a network of old copper wires that date back to the 19th Century. Whilst consumers in the area might think they already have ultra-fast fibre broadband, the truth is that so-called fibre broadband is most likely to rely on an old, congested copper wire network.
G.Network uses a 100% fibre network that is incredibly fast and provides its users with ultimate Internet speeds of up to 10 Gbps. They are digging up street after street, laying down miles of 100% fibre network that is completely copper-free. A team of surveyors and engineers is overseeing all installation processes and legal permissions to create a fibre network that will future-proof London's broadband for decades to come.
- 82% of premises in London still use copper connections for broadband. In the next five years, our partner plans to dig around 4,500km of streets, reaching approximately 1.4 million London premises.
- It is currently one of the biggest infrastructure projects in London.
- The new network provides connections that are over 13 times faster than the average broadband speed Londoners receive today.
Objectives
Before the collaboration, G.Network ran most of its processes and new customer connections manually in Salesforce. Due to the large influx of new clients and ambitious forward planning, the company began to consider automating most of its business processes. It was decided to create a new system to reduce manual work and, therefore, operational time and cost. The challenge was to find a highly qualified squad of engineers that could deliver results quickly enough; that's where Impressit jumped into the game.
The main goal was the fast delivery of the first project. That's why we were responsible for team selection and for assisting with setting up the development processes and architecture.
Due to a positive previous experience of working with the Impressit team, G.Network shortlisted us for this critical assignment. During the vendor selection process, we clearly demonstrated our ability to quickly assemble a team of software developers who could deliver results, assist with key decisions, and meet all of G.Network's requirements.
Value Delivered
Our team helped create unique software for automated device setup and real-time monitoring. This will reduce time, costs, and errors during manual setup; moreover, customer satisfaction will rise as a result.
Prior to implementing our automation solution, connecting a single client required over two hours of manual effort. Following the deployment, this provisioning time was drastically reduced to a maximum of five minutes per connection.
Operating within a robust network supporting approximately 30,000 active users, the automation also drove significant improvements in accuracy. By adjusting and standardizing data models across related systems during the development phase, the error rate was substantially reduced, achieving a successful connection rate of 95% (19 out of 20 connections).
Within a short period, we managed to form a team of 7 full-stack engineers, 2 QA specialists, 1 DevOps engineer, and 1 Product Manager. At the beginning of 2020, the team began work on the first project: a wholesale system for the company's partners to automate customer management. A few additional team members joined down the road. With the Agile workflow, well-structured processes, and modern technologies, we successfully delivered every sprint on time and fully met our partner's expectations. As a result, the initial project was successfully delivered in summer 2020.
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